Return and Refund Policy
At Crescenza Stores, we strive to provide our customers with products that meet and exceed their expectations. However, we understand that there may be instances where you need to return a purchase. Please read our return policy carefully to ensure a smooth and hassle-free process.
Accepted Returns
We accept returns for all items within 30 days of the ship date. To be eligible for a return, the item must be unused and in its original packaging.
Items Eligible for Return
Unopened and unused items in the original package.
Return Process
If you wish to return a product, please follow these steps:
- Pack the product in its original packaging.
- Send the package to the following address:
Crescenza Stores
6254 Wilmington Pike #1133
Centerville Ohio 45459
United States
Return Label (US and UK only)
Within the US and UK, we can provide a return label for your convenience. However, please note that a USD 6.95 deduction will be applied to your refund for label usage.
Refund Process
Once we receive your returned product, your refund will be processed within one billing cycle. Shipping and gift wrap charges are non-refundable unless there was an error on our part.
Used Items
We understand that customers may need to open items to determine their satisfaction. If the item is not used in excess, a full refund will be issued. However, if the item has been overused, a partial refund may be applied.
Non-Refundable Scenarios
Shipping costs are non-refundable for undelivered, unclaimed, returned, and refused packages unless an error is made on our part.
Conditions Not Eligible for Return:
Products that have been excessively used or damaged by the customer are not eligible for return.
If you have any questions or concerns regarding our return policy, please contact our customer service team.
Thank you for shopping with us. We appreciate your understanding and cooperation.