FAQ's
- Orders and Tracking
- Product Information
Orders and Tracking
Q: How can I track my order?
To track your order, simply use the tracking number provided in your order confirmation email. Enter the tracking number on our website's "Order Tracking" page for real-time updates on your shipment.
- What happens if my order is canceled after confirmation?
In the rare event of an order cancellation after confirmation, we will promptly notify you. Expect a call or an email from our team, providing detailed information about the cancellation and any necessary follow-up steps.
- My item arrived damaged during transit. How can I initiate a return or refund?
We apologize for any inconvenience caused. To initiate a return or refund for a damaged item, please send us an email at [crescenzastores@gmail.com]. Our dedicated support team will guide you through the process and ensure a swift resolution to the issue.
- Can I modify my order after it has been confirmed?
Unfortunately, once an order is confirmed, modifications are not possible. We recommend carefully reviewing your order before confirmation to ensure all details are accurate.
Product Information
Q: How do I choose the right size for the product I want to purchase?
Our products are available in various sizes measured in milliliters (mL). The specific mL for each product is clearly stated on the product page on our website. Simply refer to the product description to find the right size for your needs.
Q: What should I do if the product I am interested in is not currently available?
If the product you desire is currently out of stock, we have two convenient options for you:
- Inform me when available: You can opt to receive a notification as soon as the product is back in stock. Just provide your email address, and we'll notify you once it's available for purchase again.
- Request it: If there's a specific product you're looking for that is not currently in our inventory, feel free to submit a request. We'll do our best to make it available for you and will keep you updated on its availability status.
Q: How often is the product inventory updated?
Our product inventory is regularly updated to ensure accurate availability information. However, for the most up-to-date information, we recommend checking our website or reaching out to our customer support team.
Q: Is the mL size mentioned for each product accurate?
Yes, the mL size mentioned on each product page is accurate. We strive to provide transparent and detailed information to help you make informed decisions. If you have any questions or concerns about product sizes, our customer support is here to assist you.